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Transforming Service
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Transforming Field and Service Operations
The drive to realise operational efficiencies, improve customer service, develop new markets and acc;...
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Transforming Service
Transforming Service is a seminal book developed by student services professionals in theologica;...
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The Civil Service Today
In this revised and enlarged edition of their established textbook, Gavin Drewry and Tony Butcher br;...
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Customer Service
Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for buil;...
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Transforming Teacher Education Through Service-Learning
Transforming Teacher Education through Service-Learning provides a fresh look at educational reform ;...
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Transforming Teacher Education Through Service-Learning
Transforming Teacher Education through Service-Learning provides a fresh look at educational reform ;...
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Ignore Your Customers (and They'll Go Away)
The ultimate guide to transforming your customer service, company culture, and customer experience, ;...
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How You Do... What You Do
Between the challenges of escalating competition, well-informed clients, and dismal customer service;...
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How to Get Things Right: A Guide to Finding and Fixing Service Delivery Problems
In How to Make Things Happen, we learnt that knowledge is the fundamental driver of service efficien;...
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Becoming a Parish of Intentional Disciples
In the new, groundbreaking book Becoming a Parish of Intentional Disciples, author and Catherine of ;...
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Managing Organizations to Sustain Passion for Public Service
Almost three decades ago, James Perry created the first survey instrument to measure public service ;...
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The Transformational Leader
How to transform an organization, based on fascinating, inside stories of major industrial companies;...
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Service level management and the service manager
Following on from Designing and Transforming IT Organizations (2012, ISBN 9780117080744) this is the;...
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Transforming the Parish
Transforming the Parish: Models for the Future is the result of twenty years of work with parishes a;...
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Digital Service Delivery in Africa
The dynamics of the world's pervasive digital technologies is transforming organisations and enablin;...
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Transforming Ourselves, Transforming the World
Transforming Ourselves, Transforming the World is an insightful collection that articulates how Jesu;...
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The Drum Major Instinct
Though there are several studies devoted to aspects of Martin Luther King Jr.'s intellectual thought;...
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Serving France, Ireland and England
This book assesses the service of Henri de Ruvigny, later earl of Galway, in France until the revoca;...
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Serving France, Ireland and England
This book assesses the service of Henri de Ruvigny, later earl of Galway, in France until the revoca;...
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Transforming Learning
In this companion manual to The Role of Leadership Educators: Transforming Learning, this text was d;...
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Trim the Rational It Model Foundation Co
The Courseware package consist out of two publications, TRIM The Rational IT Model Foundation Course;...
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Transforming Your Business with AWS - Getting the Most Out of Using AWS to Modernize and Innovate Your Digital Services
Expert guidance on how to use Amazon Web Services to supercharge your digital services business ;...
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Transforming the IT Services Lifecycle with AI Technologies
As more and more industries are experiencing digital disruption, using information technology to ena;...
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Public Services and Market Mechanisms
The introduction of market mechanisms and a new public management are transforming government and pu;...
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Transforming Teacher Education for Social Justice
Transforming Teacher Education for Social Justice offers teacher educators a new way to think about ;...
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