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From the author who brought you Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization;
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With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author;
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Considering the overabundance of professional service providers toiling at monolith employers, you might want to start thinking about business;
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Combining the expertise of two consultants and academics from East and West, this book provides an international guide for family;
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