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Implementing Service Level Objectives A Practical Guide to SLIs, SLOs, and Error Budgets

Although service-level objectives (SLOs) continue to grow in importance, there's a distinct lack of information about how to implement them;

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Using Student Learning Objectives for Assessment

As student learning objectives become an increasingly prominent approach to setting goals and growth measures in schools, teachers;

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Using Formative Assessment to Support Student Learning Objectives

As student learning objectives become an increasingly prominent approach to setting goals and growth measures in schools, teachers;

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A Comparative Analysis of the Cost Estimating Error Risk Associated with Flyaway Costs Versus Individual Components of Aircraft

A shrinking workforce, unstable budgets, and rapidly changing objectives under stricter time constraints characterize today's cost analysis;

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Optical Systems Engineering

access to any online entitlements included with the product. A practical guide to optical system design and developmentOptical Systems;

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Secrets of Service Level Management

An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical;

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Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers

A practical and realistic guide for both external and internal service providers in an aviation context to implementing an effective way to;

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Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers

A practical and realistic guide for both external and internal service providers in an aviation context to implementing an effective way to;

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Network and Information Systems (Nis) Regulations - A Pocket Guide for Digital Service Providers

This pocket guide is a primer for any DSPs (digital service providers) that needs to comply with the NIS Regulations, and explores who they;

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A User's Guide to Path Analysis

Written for graduate level students in advanced statistics, this handbook offers a comprehensive and practical overview of path analysis. A;

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A Guide to Customer Service Skills for the Service Desk Professional

professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for;

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Implementing Service and Support Management Processes

Sample Documents This title contains practical advice to anyone involved in a Support Center environment. All levels of management for both;

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How University Budgets Work

. Translating technical jargon into layman's terms, How University Budgets Work emphasizes practical matters and best practices. Writing for a non;

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Unleashing Excellence

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment;

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Transactional Six Sigma and Lean Servicing

Servicing (TM): Leveraging Manufacturing Concepts to Achieve World Class Service is a ground breaking how-to book that serves as a practical guide;

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A Guide to Practical Human Reliability Assessment

designs in existence or being planned and built do not take human error into consideration.; A Guide to Practical Human Reliability Assessment;

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A Guide to Practical Human Reliability Assessment

designs in existence or being planned and built do not take human error into consideration.; A Guide to Practical Human Reliability Assessment;

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Understanding Statistical Error

This accessible introductory textbook provides a straightforward, practical explanation of how statistical analysis and error measurements;

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Global Outsourcing Strategies: An International Reference on Effective Outsourcing Relationships

relationships; as well as case studies from both the public and private sector on the practical side of outsourcing. The book will appeal to;

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Global Outsourcing Strategies: An International Reference on Effective Outsourcing Relationships

relationships; as well as case studies from both the public and private sector on the practical side of outsourcing. The book will appeal to;

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Competing in a Service Economy

how to gain a competitive advantage by creating and implementing a strategic plan that will ultimately improve their organization's services;

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Essentials of Aviation Management

. It is a practical reference for the individual in industry and also serves well in undergraduate and graduate courses. Essentials;

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How to Write a Marketing Plan

A step-by-step guide to creating a successful marketing plan: from carrying out a marketing audit, setting objectives and devising budgets;

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How to Write a Marketing Plan

A step-by-step guide to creating a successful marketing plan: from carrying out a marketing audit, setting objectives and devising budgets;

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The Okrs Field Book: A Step-By-Step Guide for Objectives and Key Results Coaches

Take your OKRs coaching skills to the next level with this practical handbook. In The OKRs Field Book: A Step-by-Step Guide for;

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Ethernet Passive Optical Networks

-Point Control Protocol: A Formal Specification * Forward Error CorrectionPart III: System-Level Issues * EPON Encryption Mechanism * Path;

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The City & Guilds Textbook

Certificate and endorsed by City & Guilds. o Get to grips with the new Level 2 Technical Certificate, with learning objectives linked to the new;

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