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Comparative Study of Service Quality Metrics

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Service Quality Measurement

answer this question through a case study approach. Even though, there are several instruments for the measurement of service quality, the two;

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Bandwidth Allocation for Video under Quality of Service Constraints

We present queueing-based algorithms to calculate the bandwidth required for a video stream so that the three main Quality of Service;

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Digital Video Quality

Visual quality assessment is an interdisciplinary topic that links image/video processing, psychology and physiology. Many engineers are;

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Service Quality in the Hotel Industry

in the way the firm operates. The main aim of the present study is to address and discuss the various issues and challenges of service quality;

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Measuring Service Quality

This study will be as a practical guideline for service quality, especially banking services. The outcome of this study will assist the;

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Software Subcontracting Success

from fields of software quality, COTS acquisition and IS success. A case study is performed on software subcontracting projects of a Turkish;

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Implementing Metrics for IT Service Management

A companion volume to "Metrics for IT Service Management," this book provides a measurement framewor;...

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Assessing Delivery of Service Quality at University of Gondar

study was to examine perception of service quality, expectation of service quality and service gap from students' perspective using modified;

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Applying Software Metrics

author's provide information based on actual experience with successful metrics programs. Each chapter includes a case study focusing on technology;

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Measuring Itil

Working with ITIL? Building an IT Service Management program? Learn how to define and build an IT Se;...

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Airline Industry

, responsiveness, assurance and empathy. This study was to examine the relationship between perceived service quality, customer satisfaction and behavioral;

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Service Quality in Iran's Hotels

This study gives an overview of service quality among two groups of staff, on- and off-the-job trained employees in Iran's hotels. It;

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Metrics For Software Conceptual Models

The idea that measuring quality is the key to developing high-quality software systems is gaining relevance. Moreover, it is widely;

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Measuring ITSM

How do you measure and report your IT services and processes? Which metrics matter the most to senio;...

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Service Quality Delivery in Real Estate Agency in Lagos Metropolis

This study appraised service quality delivery in real estate agency and examined the factors affecting the provision of quality service;

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Network Quality of Service

current research from across the globe in the study of network quality of service, including resource allocation in next generation networks; QoS;

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Public Transportation Quality of Service

Public Transportation Quality of Service: Factors, Models, and Applications is the first book to help researchers better understand the;

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Return on Investment for Healthcare Quality Improvement

This book offers a comprehensive overview of performing return-on-investment (ROI) analyses for healthcare quality improvement (QI). In the;

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Return on Investment for Healthcare Quality Improvement

This book offers a comprehensive overview of performing return-on-investment (ROI) analyses for healthcare quality improvement (QI). In the;

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Skills in the Age of Over-Qualification

. However, even prior to the 2008 financial crisis, problems of over-qualification, skills wastage, and poor job quality were becoming difficult to;

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Software Metrics

useful. Most detailed study of a metrics program ever done.;

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Maintaining of Quality

. This study is expected to create a significant contribution to the areas within a domain of service quality in Information Technology as well;

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The Influence of Service Quality on Customer Satisfaction

In this research customer satisfaction and service quality have been considered as important factors for any organizations. However;

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Tourism Destination Quality

the first major empirical study (the TDQ study) that examined what tourists associate with tourism destination quality. It explains why;

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The Metrics of Teacher Effectiveness and Teacher Quality Research

teacher effectiveness and teacher quality dominate evaluations of student outcomes and shape education policy. The Metrics of Teacher;

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The Metrics of Teacher Effectiveness and Teacher Quality Research

teacher effectiveness and teacher quality dominate evaluations of student outcomes and shape education policy. The Metrics of Teacher;

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