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Service Design and Service Thinking in Healthcare and Hospital Management

This book examines the nature of service design and service thinking in healthcare and hospital mana;...

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Service Innovation

This book looks at service innovation, service industries, and innovation performance in services. ;...

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Service Innovation

This book looks at service innovation, service industries, and innovation performance in services. ;...

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Exploring Service Science

This book constitutes the proceedings of the 10th International Conference on Exploring Service Scie;...

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Servicing ITSM

What services does the IT organization really deliver? Rather than discuss the theory around what a ;...

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Lean Toolbox For Service Systems

The Lean Toolbox for Service Systems is the first book that attempts to assemble a comprehensive set;...

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Customer Service Activity Book 50 Activities for Inspiring Exceptional Service

From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charg;...

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Values-based Service for Sustainable Business

The role of values in developing and managing service companies has been under researched in the exi;...

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Values-Based Service For Sustainable Business

The role of values in developing and managing service companies has been under researched in the exi;...

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Service-learning

A comprehensive exploration of service-learning, this book is divided into five parts: background; t;...

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Incredible Customer Service

This book is based on David Freemantle's experience over recent years helping many organizations imp;...

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Services Marketing Issues in Emerging Economies

This book would enable students, academics and practitioners to develop a thorough understanding on ;...

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Service Learning as a Political Act in Education

Disrupting assumptions and commonsensical ideologies of service, Service Learning as a Political A;...

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Service Learning as a Political Act in Education

Disrupting assumptions and commonsensical ideologies of service, Service Learning as a Political A;...

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The 4 Dimensions of Total Customer Service

This book is about Total Customer Service .It applies to all types of organisations large and small,;...

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The 4 Dimensions of Total Customer Service

This book is about Total Customer Service .It applies to all types of organisations large and small,;...

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Service-Oriented Computing

This book constitutes the conference proceedings of the 10th International Conference on Service-Ori;...

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Microsoft System Center 2016 Service Manager Cookbook -

Discover over 100 practical recipes to help you master the art of IT service management for your org;...

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Modeling Service Systems

This book invites the reader on a journey of discovery of service systems. From a Service-Dominant-L;...

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The Development of Service Economy

This book focuses on service economy development, particularly on how an industrial economy evolves ;...

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Customer Service Management in Africa

Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K;...

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Service Learning for Youth Leadership

This book examines service-learning - a valuable means of promoting civic engagement and youth leade;...

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Introduction to Service Engineering

College graduates need to gain new skills to thrive in a service business environment. Compiled by a;...

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SLA Templates

Most important in providing a service is customer satisfaction with the delivered performance. Resul;...

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Modern Civil Service Management Techniques

This book is aimed at undergraduates studying specific aspects of public administration. It consider;...

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Mobile Service Computing

This book introduces readers to the background and principles of mobile service computing. It discus;...

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Mobile Service Computing

This book introduces readers to the background and principles of mobile service computing. It discus;...

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