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Public Shared Service Centers

and make design suggestions on the empirical study of American public companies are based at 72. It describes how through the development;

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Predatory Marketing

Explores the buying habits of the American consumer while offering advertising, public relations, customer service, and strategic planning;

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Improving Service Quality in the Global Economy

Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories;

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Civil Service Systems in Anglo-American Countries

Civil Service Systems in Anglo-American Countries presents a comprehensive overview of the important issues in modern bureaucracies;

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Coopetition

Public service innovation, defined as the adoption of new technology and methods of service delivery, is at the heart of public management;

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Actionable Intelligence

traditional approaches to American public administration.;

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Managing Change in the Public Services

This book explores the management of change to improve public service effectiveness. It breaks new ground in addressing why public service;

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Deregulating the Public Service

development of American public service from the days of the progressives to the present, the contributors to this book argue that deregulating the;

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Colin Powell

Presents the life and public service of the first African American to become secretary of state, Colin Powell, once the highest ranked;

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The History of the United States Civil Service

history of American government. The book analyzes the development of administrative reorganizations, administrative reforms, personnel policy and;

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The History of the United States Civil Service

history of American government. The book analyzes the development of administrative reorganizations, administrative reforms, personnel policy and;

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American Public Service

of those ethics and their application to current political conflicts. American Public Service: Constitutional and Ethical Foundations examines;

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Customer Servitude

. American commerce is built on a system which places the most marginalized workers at the mercy of the American public, prioritizes personality;

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Lou Henry Hoover

Recent interest in the wives of American Presidents has led to the rediscovery of many First Ladies whose public service and;

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Lou Henry Hoover

Recent interest in the wives of American Presidents has led to the rediscovery of many First Ladies whose public service and;

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Plagues, Politics, and Policy

to come up with solutions. Many American Indians and Alaska Natives also face public health challenges rooted in the social and political;

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Public Service

This volume includes perspectives on public service selected from six decades of major public administration journals. Recurring themes;

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American Architects and the Single-Family Home

American Architects and the Single-Family Home explains how a small group of architects started the Architects' Small House Service;

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Democracy And Public Administration

introductory text links the practice of public administration to the core concepts of American democracy. It covers the nuts and bolts of public;

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Democracy and Public Administration

introductory text links the practice of public administration to the core concepts of American democracy. It covers the nuts and bolts of public;

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American Public Service

. American Public Service: Radical Reform and the Merit System is a collection of papers that examine the innovations, strategies, and issues found;

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Public Service Logic

from his previous conceptual and empirical work in this field, together with new empirical evidence from emerging research. Public Service;

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Public Service Interpreting

Public Service Interpreting is a field of central interest to those involved in ensuring access to public services. This book provides an;

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Public Service Interpreting

Public Service Interpreting is a field of central interest to those involved in ensuring access to public services. This book provides an;

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The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and;

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From Public Service Broadcasting to Public Service Media

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The New Public Governance in Public Service Delivery

A shortened version of this text was delivered by Joop F.M. Koppenjan on February 3, 2012, on the occasion of the public acceptance of the;

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