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Quality of Experience Engineering for Customer Added Value Services
the QoE is not a trivial task. This book addresses the QoE for improving customer perception when using added value services offered by;
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Target Costing and Value Engineering
; development costs on-line with selling prices) and added value for your customer (higher quality products that meet, possibly even exceed, customer;
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How Excellent Experiences affect Customer Loyalty
of customer experience quality for perceived value and in succession customer loyalty intentions is found to be much higher than that of product;
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Customer Experiences Affect Customer Loyalty
value. Moreover, perceived wealth of the customer acts as a moderator and increases the positive effect of customer experience quality on;
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Measuring the Service Quality in Retail Stores Using Rsqs Model
Service quality is a critical component of customer perceptions about the service. Customers perceive services in terms of its quality and;
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Services Marketing
European economies are now dominated by services, and virtually all companies view service as critical to retaining their customers today;
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Marketing of Engineering Consultancy Services
services and their implications for marketing. Explain the quality elements of engineering consultancy services. Understand the issues concerning;
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Advances in the Human Side of Service Engineering
: the human aspect of service systems Designing services for underserved populations Ethics dividend in services: how it may be;
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Advances in the Human Side of Service Engineering
: the human aspect of service systems Designing services for underserved populations Ethics dividend in services: how it may be;
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How Creating Customer Value Makes You a Great Executive
Customer value is an overused and misunderstood term. Chris Ross said, There's a strong argument for changing the term 'marketing' and;
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Mastering Professional Services
solidify customer loyalty. However, many of these companies have little experience building and managing a professional services organization. This;
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Experience Design
on the quality of the experiences that are put in front of customers. * Explains how to use experience-centric design for better customer;
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Value-Added Management with Design of Experiments
of adding value themselves, and of managing value-added operations. It shows how to use this versatile, effective and efficient tool in applications;
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Services Marketing
Successful businesses recognize that the development of strong customer relationships through quality service (and services) as well as;
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Methods of Measuring the Added Value of Facility Management for Generating Competitive Advantage
related to modern Facility Management activities. FM takes over a decisive role when it comes to creating future marketplaces. The Added Value;
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Voice Of The Customer
. Quality expert Kai Yang explains how to utilize the statistical methods of Design for Six Sigma to identify key customer needs and assess the cost;
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Managing Customer Value
Argues that companies that offer what their customers consider superior quality products and services will be most successful, and provides;
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The Power of Customer Experience
Having a customer-centric business model has evolved from being a nice-to-have to a must-have for any organization. A focus on products and;
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The Power of Customer Experience
Having a customer-centric business model has evolved from being a nice-to-have to a must-have for any organization. A focus on products and;
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Superior Customer Value
exceptional value for customers in the Now Economy. Learn how to transform companies by competing via the 5-S framework - speed, service, selection;
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Superior Customer Value
exceptional value for customers in the Now Economy. Learn how to transform companies by competing via the 5-S framework - speed, service, selection;
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Innovating Professional Services
Innovating Professional Services provides a practical and detailed guide for change agents and leaders in professional service firms who;
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Service Automation and Dynamic Provisioning Techniques in IP / MPLS Environments
Save time & resources with this comprehensive guide to automation configuration for the value-added IP services of the future. As the;
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Service Quality And Productivity Management
quality and productivity are twin paths in creating value for both customers and organizations. This book describes how to improve service quality;
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Information, Organization And Management
business success in the global market place depends upon products and services rich in variety, value and instantly responsive to customer needs;
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