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Gower Handbook of Call and Contact Centre Management

Call centres and contact centres form an important and rapidly growing part of today's business world. They present a range of management;

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Gower Handbook of Call and Contact Centre Management

Call centres and contact centres form an important and rapidly growing part of today's business world. They present a range of management;

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The Call Centre Training Handbook

The Call Centre Training Handbook is a complete resource for providing learning, training and development within contact centres. Whether;

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Gower Handbook of Programme Management

maturity. Discrete chapters relate programme management to the international baselines and standards. Collectively, the Gower Handbook of Programme;

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Gower Handbook of Project Management

editions, Gower Handbook of Project Management has become the definitive desk reference for project management practitioners. The Handbook gives an;

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Gower Handbook of Supply Chain Management

excellence in logistics and supply chain management. The Gower Handbook of Supply Chain Management will help managers to benchmark their operations;

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Gower Handbook of Leadership and Management Development

need for this Handbook is as strong as ever and the Fifth Edition of Gower Handbook of Leadership and Management Development is set to become a;

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Gower Handbook of People in Project Management

to project management. The Gower Handbook of People in Project Management is a complete guide to the human dimensions involved in projects;

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Effective Library and Information Centre Management

This comprehensive handbook covers key management issues and will guide information professionals through the maze of common problems. To;

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Gower Handbook of Purchasing Management

The revised third edition of the Gower Handbook and Supply Management views procurement as standing on the boundary of the firm, looking;

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Gower Handbook of Library and Information Management

This Gower Handbook is an authoritative guide to both the traditional and newer aspects of library and information management. Edited by;

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People in Project Management

The success of project management is highly dependent on the people involved in running and operating such projects. To a large extent;

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Paediatric Handbook

the doctor of first contact. This new 8th edition has been updated in line with the Hospital's Clinical Practice Guidelines and features clear;

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The attractiveness of South Africa as offshore destination for call centre services

and key issues that determine South Africa's attractiveness to deliver offshore call centre services to the UK, largely from the perspective;

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Gower Handbook of Internal Communication

a management discipline. It is aimed at leaders who want insight into IC techniques for use in both day-to-day operational and change;

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Gower Handbook of Discrimination at Work

equality will all find this book of interest. Furthermore, it will be of value to students in the fields of business and management, employment law;

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Telecom Management for Call Centers

planned, priced, negotiated and managed. It examines call-center operations and provides guidelines for cost management; traffic management; call;

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Clinical Handbook of Contact Dermatitis

The Clinical Handbook of Contact Dermatitis: Diagnosis and Management by Body Region uses a succinct approach to help clinicians manage;

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Disciplined Agency

modes of technological surveillance, discipline and control, call centre work remains a striking symbol of labour precarity, a condition;

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Re-Organising Service Work

This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and;

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Re-Organising Service Work

This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and;

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Contact Center Management: From Complaint Department to Value Center

Call centres are no longer the ugly duckling in your company. How do contact centres create value to company and client? Has social media;

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On John Gower

into the shifts and trends in Gower studies over time. This collection offers a vibrant and fresh view of the field of Gower studies today;

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Queue Management System

strategy for call center queue management. It will incorporate important features of call center queues and it will produce results that are;

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The Routledge Handbook of Language Contact

. Presenting contact linguistics as an established field of investigation in its own right and featuring 26 chapters, this handbook brings together a;

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Winning @ Call Centre

. Through WINNING @ CALL CENTRE, the author reveals the lifestyle of an Indian calling agent which would have otherwise remained hidden. And who;

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Contact Center Management

Call centers, niet langer het lelijke eendje van het bedrijf Hoe creëren contact centers waarde voor zowel bedrijf als klant? Betekenen;

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