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Excellence in Managing Worldwide Customer Relationships

Every company is recognizing the critical importance of protecting its customer base by raising the bar of its customer service prowess;

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Managing Customer Service Pocketbook

For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit;

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Zet je klant centraal!

Klaassen is Managing Partner bij Kirkman Company. Roy begeleidt grote transformatieprojecten onder andere op het gebied van Customer Excellence;

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Strategic Customer Management

Relationship marketing and customer relationship management (CRM) can be jointly utilised to provide a clear roadmap to excellence;

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Strategic Customer Management

Relationship marketing and customer relationship management (CRM) can be jointly utilised to provide a clear roadmap to excellence;

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Managing Global Customers

Multinational companies need to manage their relationships with multinational customers with a globally integrated approach. This book;

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Internet Based Customer Value Management

Customer value management is a managerial approach in which customers are perceived as the company's asset, the value of which may be;

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Five Steps to Five Stars

Five Steps to Five Stars focuses on the individual leadership steps necessary to achieve excellence in customer service. All the steps;

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Customer Relations

Customer relations is a broadly recognised, widely-implemented strategy for managing and nurturing a company's interactions with clients;

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Managing the New Customer Relationship

Praise for MANAGING THE NEW CUSTOMER RELATIONSHIP Gordon delivers an impressive synthesis of the newest methods for engaging customers;

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Managing Customer Experience and Relationships

Every business on the planet is trying to maximize the value created by its customers Learn how to do it, step by step, in this newly;

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Customer Management Excellence

focused company that is achieving major business success. Why? Three years ago Quest Media introduced the National Customer Service Awards. The;

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Managing Customer Relationships And Building Loyalty

Targeting, acquiring, and retaining the 'right' customers is at the core of many successful service firms. The objective is to build the;

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Maximizing Customer Loyalty

From the author who brought you Managing Service Excellence: The Ultimate Guide to Building and Maintaining a Customer-Centric Organization;

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Customer Relationship Marketing

'Put this on your bookshelf and in your classroom! This is a comprehensive guide to understanding and managing customer relationships from;

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Customer Relationship Marketing

'Put this on your bookshelf and in your classroom! This is a comprehensive guide to understanding and managing customer relationships from;

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Unleashing Excellence

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment;

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Service Excellence

By providing excellent service, organizations build strong relationships with customers, generate barriers to competition, utilize;

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Customer Care Excellence

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today;

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Seeking Customers

include customer-focused marketing, managing customer relationships, the art and science of selling, learning from compensation, and composition.;

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Service Management And Marketing

of this book are: The Service and Relationship Imperative - Managing in Service Competition; Managing Customer Relationships - An Alternative;

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Salesforce For Dummies

gives you an edge in building relationships and managing your company's sales, marketing, customer service, and support operations. You'll learn;

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Managing Customer Service

Excellent customer service is now considered an indispensable part of any successful company, yet what this means for the customer service;

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Relationship Marketing and Customer Relationship Management

. Delineating the basic principles of Relationship Marketing (RM) and Customer Relationship Management (CRM), this reference offers guidelines for;

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Sales Management

SALES MANAGEMENT: BUILDING CUSTOMER RELATIONSHIPS AND PARTNERSHIPS, International Edition is designed to cover all of the basic topics;

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When Digital Becomes Human

WINNER: CMI Management Book of the Year Awards 2016 - Commuter's Read Category In an age when customers have access to vast amounts;

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When Digital Becomes Human

WINNER: CMI Management Book of the Year Awards 2016 - Commuter's Read Category In an age when customers have access to vast amounts;

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