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Designing Customer Service Processes

designed and managed to create the desired customer experience. This makes processes the architecture of services. Designing Customer Service;

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Designing Service Processes to Unlock Value

previously performed by the service provider may now be performed by either the customer or the service provider. As a result, customers are playing;

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Designing Service Processes to Unlock Value

previously performed by the service provider may now be performed by either the customer or the service provider. As a result, customers are playing;

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Designing and Delivering Superior Customer Value

First Published in 1999, this book stresses the service aspects of an organization - especially customer service, marketing, and;

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Designing and Delivering Superior Customer Value

First Published in 1999, this book stresses the service aspects of an organization - especially customer service, marketing, and;

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Unleashing Excellence

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment;

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Customer Service

key customer service processes * Utilize workforce management tools;

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Service Mindset

If you're looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie;

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Continuous Quality

. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing;

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Designing Service Machines

co-created immaterial, heterogeneous, and perishable state changes. A service system includes the intended benefit to the customer and the;

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Designing Service Machines

co-created immaterial, heterogeneous, and perishable state changes. A service system includes the intended benefit to the customer and the;

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Customer Relations

Customer relations is a broadly recognised, widely-implemented strategy for managing and nurturing a company's interactions with clients;

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Superior Customer Value In The New Economy

Great companies consistently meet and exceed customer desires. Superior Customer Value in the New Economy: Concepts and Cases, Second;

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Superior Customer Value

Superior Customer Value is a state-of-the-art guide to designing, implementing and evaluating a customer value strategy in service;

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Superior Customer Value

Superior Customer Value is a state-of-the-art guide to designing, implementing and evaluating a customer value strategy in service;

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Service level management and the service manager

service manager role. Customer satisfaction is the ultimate goal of common service organizations, but no organization can satisfy its customers if;

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Designing the CustomerCentric Organization

Studies have proved that sales to existing customers are more profitable than sales to new customers. Today s business leaders are;

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Automotive Data Mining 101

Automotive Data Mining 101 is a complete guidebook to help you instill processes throughout your dealership to mine your customer base;

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Customer Service Management in Africa

Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) Customer Service;

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Best Practices in Customer Service

Why should my employees and I care about delivering great service? How can I learn more about customer needs and desires? How do other;

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Service Design For Business

A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's;

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Customer Service Delivery

Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about;

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Beyond Good, Beyond Great, To Legendary Customer Service

A customer service fanatic reveals what his successful battle with cancer taught him about YOUR customer service and how you can become a;

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Managing Customer Service Pocketbook

For leaders of customer service teams, The Managing Customer Service Pocketbook draws on some startling statistics to highlight the benefit;

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Customer Service Activity Book 50 Activities for Inspiring Exceptional Service

From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will;

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Sense and Respond

The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the;

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Delivering Legendary Customer Service

Delivering Legendary Customer Service is your guide to the communications, transaction and leadership skills for creating the same great;

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