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Your Customer Creation Equation

the mystery out of how to create high-performing sites. By walking the reader through five online formulas-aka "customer creation equations;

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Call Center Benchmarking

is seldom less than 100% in the first year, and frequently even more if customer lifetime value is included in the equation. Herein lies the;

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Customer Value Creation Behavior

. Customers are actively engaged in the value creation process, and customer value creation behavior has become an essential phenomenon. For the;

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Customer Value Creation Behavior

. Customers are actively engaged in the value creation process, and customer value creation behavior has become an essential phenomenon. For the;

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Product Launch the Microsoft Way

plan creation, partnership deal creation, public relations, product positioning, pre-launch channel and customer programs, marketing tools and;

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Customer Service, Technology, and Online Notarization

to others who engage in professional fields where Customer Service is part of the equation. In the Notary world, Customer Service is not only;

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What the Customer Wants You to Know

customers want more than great products at great prices; they want you to know how their business works, so that you can make it work better. It;

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The Social Customer

key dots in the customer equation: knowing why your customers uniquely do business with you and taking actions that cause them to repeat that;

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Shocking Fuzz of Your Electric Fur: the Drake Equation .. Electric Fur: the Drake Equation .. ELECTRIC FUR: THE DRAKE EQUATION. Veldt, CD

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Inside Your Customer's Imagination

have said, "If I had asked people what they wanted, they would have said faster horses." To surprise and awe your customers, Chip;

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Marketing

Customer Value Approach on Value Creating Process Management; Building a World-Class Pricing Capability: Where Does your Company Stack Up?; Channel;

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Sales From Your Heart

Successful sales trainer Richard van Kray shows how to create a meaningful relationship with your customer, while remaining true to;

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Customer Value Co-Creation

This book takes an in-depth look at the 10 most critical enablers of an effective strategic customer management initiative, offering an;

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Customer Value Co-Creation

This book takes an in-depth look at the 10 most critical enablers of an effective strategic customer management initiative, offering an;

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Who Stole My Customer?

Who's stealing your customers? Why is it happening? How can you stop it? These are the toughest questions facing virtually every enterprise;

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Transform Customer Experience

Your customers are your future. Smartphones, social media and the internet have given customers access to more;

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That's Customer Focus!

Differentiate your business by sharpening your Customer Focus or risk giving your competitors a competitive advantage.The-best-of-the-best;

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Customer Service Training 101: Quick and Easy Techniques That Get Great Results

they need in the vitally important area of customer service. If their interactions with you and your employees were the only things your;

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The Power Of A Learning Culture

in ways that customers perceive as more valuable than the available competing alternatives. This confirmatory research used structural equation;

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Ignore Your Customers (and They'll Go Away)

The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the;

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Twenty Ways to Improve Customer Service

Are you interested in improving your customer service, especially the skills of frontline representatives? Are you interested in improving;

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Winning Customer Centricity

(one for each week of the year), this book accompanies you on your journey to increased customer centricity. Its unique approach enables you to;

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Winning Customer Centricity

(one for each week of the year), this book accompanies you on your journey to increased customer centricity. Its unique approach enables you to;

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Successful Customer Service

your existing customers to spend more. This book takes you step-by-step the key elements of excellent customer service, and show you how your;

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The Customer Success Pioneer

*SHORT-LISTED FOR THE BUSINESS BOOK AWARDS 2020!* Are you a Customer Success Executive or making your way up the Customer Success;

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Winning at Social Customer Care

Haters: How to Embrace Complaints and Keep Your CustomersSocial media has changed customer service forever. It has shifted power from;

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Customer Understanding: Three Ways to Put the ''Customer'' in Customer Experience (and at the Heart of Your Business)

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